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Complaints Procedure
  • If you have a complaint regarding any of the services you have received from Rooted you are first to put your concerns in writing to the manager of the relevant department
  • You will receive an acknowledgement of the complaint within 3 working days and subsequently investigated and replied to within 15 days.
  • In the unlikely event that you are dissatisfied with the response, please feel free to escalate this further to You will receive an acknowledgement and we will review the complaint in full.
  • A thorough investigation will take place and a letter will be sent to you within 21 days. This will be our final view point.
  • Should you be dissatisfied with the response from Head Office, you can write to The Property Redress Scheme (PRS) within six months of the date of our final letter. PRS will review your complaint and will revert back with their decision.
  • Redress Scheme
    Premiere House,
    1st Floor,
    Elstree Way,
    WD6 1JH.

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